FAQs – Saint Mae

We pride ourselves in the fact that all of our jewelry is made-to-order.

For ready-to-wear pieces, once your order has been received and processed, it will take approximately 3-4 weeks to create your piece.

For custom pieces, we estimate the custom process to take about 8 – 10 weeks from when you submit your initial design deposit. However, this time frame is based on a number of factors including the complexity of the piece, number of rounds of revisions, client approvals, and communication time.

Custom projects are our absolute favorite! We estimate the custom process to take about 8 – 10 weeks from when you submit your initial design deposit. However, this time frame is based on a number of factors including the complexity of the piece, number of rounds of revisions, client approvals, and communication time.

We offer 3 revisions to your initial digital design mock ups and one complimentary round of revisions to your CAD design. It’s always best to take your time in providing feedback/changes to ensure you’re providing clear and concise revisions. Any additional changes will be subject to additional design fees. For more information check out our Custom Design Process page!

Not necessarily! We’ll talk about budgets upfront so we can make sure to design accordingly. We’ll provide a few design options within the initial design phase at different price points so you can see a variety of options within your budget and decide how you’d like to move forward. However, all custom designs typically start around $1,500 usd.

If you’re in the California area, we’d love to arrange a time to meet you in person! We’re also always traveling to different areas so please let us know if there’s somewhere specific you’d like us to come visit – jewelry@shopsaintmae.com and we can get a meeting on the books.

However, if none of these work with your timeline, luckily with the help of technology (yes, we’re looking at you Google Hangouts!) we’re able to work intimately with customers all over the world. And we love every minute of it.

Care Commandments – a little love goes a long way! When not wearing your jewelry, please be sure to store it in the pouch it came in and out of direct sunlight. We recommend removing your jewelry when applying any chemicals (perfume, lotions and cleaning supplies, etc.) Each purchase comes with a care card but if you have any specific questions, please don’t hesitate to reach out to our team! We’re here to keep your jewels sparkling forever.

We do! We know this is a big cost for you so we’re more than happy to work with you to come up with a payment plan.

We currently offer 2 different payment plan options:

Option One: 50/50

Our traditional plan is to split the cost into two payments:

50% of the total cost. This will be due before any work begins. 50% due upon completion of your order. The final invoice must be paid in full before we’re able to ship the order to you.

Option Two: Affirm

We're also excited to offer our partnership with Affirm to offer additional, flexible payment plan options. All you have to do is select Affirm at checkout to initiate the process.

Once you've been approved, you will have the option to choose your payment plan with Affirm. For more information check out their website here or contact them directly at help@affirm.com.

For any additional questions, please email jewelry@shopsaintmae.com to discuss further!

We know purchasing online can be difficult! So, all unworn jewelry items may be returned within 12 days of receiving the item for store credit only. We do not issue refunds for any orders. Store credit will only be available once the piece has been safely returned to Saint Mae and inspected.

Custom pieces are not eligible for any type of refund, store credit, or exchanges. All return shipping costs will be the client’s responsibility.

Feel free to email jewelry@shopsaintmae.com for any additional questions!

We take pride in the craftsmanship of all of our pieces and guarantee their structural integrity. However, jewelry by its nature is delicate. If you need a repair done on one of your Saint Mae pieces, please email jewelry@shopsaintmae.com to begin the repair process. Repairs will be assessed on a case by case basis. If there is noticeable damage to your piece, you will be responsible for all costs to replace. If you endure damage to anything else (chips in stones, etc), they can be replaced at cost plus shipping.

We strongly recommend making sure to add all of your fine jewelry to your insurance policy to ensure they are fully protected. Center stones are not covered under warranty however, we’re happy to replace any diamonds 2mm and smaller within the first 6 months of purchase at no cost to you.

Shipping

Custom Orders

General

Payments & Financing

Returns & Warranties