You’ve got questions

we’ve got answers

Where do you ship to?

We proudly ship worldwide! All international deliveries are subject to the laws of the destination countries Customs Department. If you’re not sure about how the customs process works in your country, please contact your Customs Department directly with any questions.

What are your shipping rates and options?

Shipping is on us (free!) for all US orders over $500.

International orders are shipped fully insured and signature-required. The recipient is responsible for paying any Duty and Customs charges that may be applied by your country. Please contact your local customs agency with any questions regarding additional fees and processes for your order.

All packages are:

  • Insured for their full value
  • 
Required to be shipped to a physical address
  • Required to have a signature on receipt
How long will it take to get my order?

We pride our selves in the fact that all of our jewelry is made-to-order. Once your order has been received and processed,  it will take approximately 4 weeks to create your piece.

Will I need to be present for my package to be delivered?

Yes! All of our orders are shipped to you fully-insured with a signature-required, so please make sure to provide an address that you know someone over the age of 21-years-old will be available to receive the package (your work place is usually a great option!).

Will I receive a tracking information for my order?

Yes! You will receive a confirmation email that includes your tracking number as soon as your order is complete and ready to be shipped.

How can I change my order after it’s been placed?

Oops! You’ve went ahead and made your purchase and just realized you made a mistake – it happens! Please contact us at jewelry@shopsaintmae.com as soon as possible. Unfortunately, if your order has already shipped we are unable able to make any changes to your order.

What does your custom design process look like?

Custom projects are our absolute favorite! We estimate the custom process to take about 8 – 10 weeks from when you submit your initial design deposit. However, this time frame is based on a number of factors including the complexity of the piece, number of rounds of revisions, client approvals, and communication time.

We offer 3 revisions to your initial digital design mock ups and one complimentary round of revisions to your CAD design. It’s always best to take your time in providing feedback/changes to ensure you’re providing clear and concise revisions. Any additional changes will be subject to additional design fees. For more information check out our Custom Design Process page!

Do you offer payment plans?

We do! We know this is a big cost for you so we’re more than happy to work with you to come up with a payment plan.

Our traditional plan is to split the cost into two payments:

  1. 50% of the total cost. This will be due before any work begins.
  2. 50% due upon completion of your order. The final invoice must be paid in full before we’re able to ship the order to you.

For any additional questions or to set up a different option, please email jewelry@shopsaintmae.com to discuss further!

What is your return policy?

We know purchasing online can be difficult! So, all unworn jewelry items may be returned within 12 days of receiving the item for store credit only. We do not issue refunds for any orders. Store credit will only be available once the piece has been safely returned to Saint Mae and inspected.

Custom pieces are not eligible for any type of refund, store credit, or exchanges. All return shipping costs will be the client’s responsibility.

Feel free to email jewelry@shopsaintmae.com for any additional questions!

What is your warranty policy?

We take pride in the craftsmanship of all of our pieces and guarantee their structural integrity. However, jewelry by its nature is delicate. If you need a repair done on one of your Saint Mae pieces, please email jewelry@shopsaintmae.com with your name and original order number to begin the repair process. Repairs will be assessed on a case by case basis. If there is noticeable damage to your piece, you will be responsible for all costs to replace. If you endure damage to anything else (chips in stones, etc), they can be replaced at cost plus shipping.

We strongly recommend making sure to add all of your fine jewelry to your insurance policy to ensure they are fully protected. Center stones are not covered under warranty however, we’re happy to replace any diamonds 2mm and smaller within the first 6 months of purchase at no cost to you.

 

How can I view your rings before I purchase?

If you’re in the California area, we’d love to arrange a time to meet you in person! We’re also always traveling to different areas so please let us know if there’s somewhere specific you’d like us to come visit – jewelry@shopsaintmae.com and we can get a meeting on the books.

However, if none of these work with your timeline, luckily with the help of technology (yes, we’re looking at you Google Hangouts!) we’re able to work intimately with customers all over the world. And we love every minute of it.

How can I keep my jewelry sparkling?

Care Commandments – a little love goes a long way! When not wearing your jewelry, please be sure to store it in the pouch it came in and out of direct sunlight. We recommend removing your jewelry when applying any chemicals (perfume, lotions and cleaning supplies, etc.) Each purchase comes with a care card but if you have any specific questions, please don’t hesitate to reach out to our team! We’re here to  keep your jewels sparkling forever.

How much do you give back for each purchase?

Giving back is part of our core as a business. At Saint Mae, we want you to #shoplikeyougiveaf💎ck so, we’re handing the power over to you. With every purchase you’re able to select the organization of your choice and 5% of each purchase will go directly to them. It’s that easy! It is our mission to not only provide you with the raddest jewels out there, but to in turn give back to the charities we stand behind.

What charities do you give back to?

Currently, we are donating a portion of each sale to one of our three charitable partners: OneGirl, Charity:Water, and 1% for the planet. Check out our partners page to learn more.

How can I find my ring size?

We’re here to help! Time to say goodbye to those awkward trips to that – oh so stuffy – jewelry store (cue the confetti). Our free printable ring sizer is here to save the day. Now you can drop those hints with confidence 😉

Are your stones conflict free?

Yes yes yes! We pride ourselves in only sourcing ethical and conflict free diamonds and gemstones for all of your pieces. We also offer a variety of diamond alternatives that are sustainably and ethically sourced so we can ensure conflict free pieces.

What currency is your pricing in?

All of the pricing you see on our site is in USD. If you’re from another country, we recommend using xe.com to view the latest currency conversions.

Where are you located?

Ah, the number one question we get asked! We’re nomadic at heart – we split our time between sunny Southern California and Western Australia. However, we will be planting roots back in SoCal this summer so if you’re local to the area, we’d love to meet you IRL!

Like our #saintmaebabes, we’re full of wanderlust and embrace travel to the fullest extent. This has allowed us to work with customers from all over the world, and we couldn’t feel luckier. With today’s technology (thankful for Google Hangouts EVERY day of our lives) – we’re still able to provide a super intimate experience throughout the entire process of working with us.

Can I rush order a custom project?

We totally understand things come up! However, the custom process typically takes about 8-10 weeks from start to finish. We can’t promise any quicker but will do everything in our power to help however possible. Please let us know as soon as possible if you have a delivery deadline in mind.

Can I make changes to my design before it goes into production?

Of course! We’ll work together throughout the entire process to ensure you’re happy with every detail. We offer 3 revisions to your initial digital design mock ups and one complimentary round of revisions to your CAD design. It’s always best to take your time in providing feedback/changes to ensure you’re providing clear and concise revisions. Any additional changes will be subject to additional design fees.

Do custom pieces cost more than a ready to wear piece?
Not necessarily! We’ll talk about budgets upfront so we can make sure to design accordingly. We’ll provide a few design options within the initial design phase at different price points so you can see a variety of options within your budget and decide how you’d like to move forward. However, all custom designs typically start around $1,500 usd.

Where are your custom pieces made?

All of our jewelry is made within the United States using the finest precious metals and conflict-free stones.

Still need help?

Email us at hello@shopsaintmae.com

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